Frequently Asked Questions

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

An eSIM is a virtual SIM card that enables you to set up a mobile plan with your provider without needing a physical nano-SIM card.

Activating your eSIM is a breeze with these 3 steps: 1) Pick your destination 2) Opt for a data package 3) Scan the QR code using your phone.

A physical SIM is a tiny chip that you insert into your device. Conversely, an eSIM is a digital SIM that allows you to set up a mobile plan with your provider without requiring a physical nano-SIM.

Check out our list of supported devices on the eSIM compatible phone section.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.